Rakuten Viber and KIKO Milano bridge the gap between online and offline beauty experiences with innovative virtual try-on

Rakuten Viber, the global leader in private and secure messaging and voice-based communication, has teamed up with KIKO Milano, No. 1 makeup brand in Italy, distributed exclusively by Fais Group, to transform the beauty shopping experience in Greece. Now, Greek users can try on the iconic KIKO Milano 3D Hydra Lipgloss virtually within the Rakuten Viber app and then quickly buy it with just a few clicks.

KIKO Milano creatively uses branded Viber Lenses for a virtual try-on, blending the physical and digital ("phy-gital") experiences to create a smarter, more engaging way for consumers to interact with beauty products. This innovation leverages the trend of online shopping, as 67% of internet users in Greece shopped online last year, according to Eurostat.

How it works: 

1. Users find KIKO Milano lipsticks in the Rakuten Viber app’s Lens collection.
2. They can try different shades virtually without visiting a store.
3. Users click the purchase button to go to the KIKO Milano website and complete the purchase.

To draw customers’ attention to the virtual try-on Lens, KIKO Milano has used Viber Ads, guiding users from the Explore screen — where they typically read local content and news — straight to the Lens.

Nikos Syrios, Media Sales Manager in CEE at Rakuten Viber, commented on the collaboration: "We are thrilled to partner with KIKO Milano to bring this innovative virtual try-on experience to our users in Greece. By combining the power of AR with the convenience of mobile shopping, we are setting a new standard for consumer engagement in the beauty industry."

Thymios Kostakis, Head of Digital Marketing at Fais Group, added: "At KIKO Milano, we are always looking for innovative ways to connect with our customers and enhance their shopping experience. Our partnership with Rakuten Viber allows us to bring the magic of our products directly to our customers' fingertips, making beauty shopping more accessible and enjoyable."

Viber Lenses with KIKO Milano lipstick are available in the app’s Lens collection until June 22. 

Would you like to create your own virtual try-on experience with branded Viber Lenses? Reach out to our team to launch your innovative campaign.