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Discover how brands have succeeded with our messaging solutions

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Initiate the conversation and build a deeper connection with your opt-in existing customer base

Combine text, image, files and CTA buttons to express yourself

Guarantee message delivery via SMS fallback for peace of mind

Plug straight into your business

Business Messages

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Widen your reach and extend the conversation to new and existing customers alike

Customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience

Use automation to qualify and convert your audience into paid customers

Build a chatbot, then plug it in

Chatbots

Drop us a request and our team will get back to you.

Need assistance?

Build a bridge between your business and customer and get closer to your customer than ever

Turn chats into ROI

of consumers want to message with businesses

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of customers are more likely to buy from a company they can contact via a messaging app

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of messages are read within three minutes on mobile devices

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Benefit from multiple message types to communicate with new and existing customers.

Launch your 1-2-1 conversational channel on Rakuten Viber

Send updates, discounts, vouchers and special offers

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Offer your products and services on Viber

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Reach out to our messaging partners to launch your Business Messages channel on Viber or to get some help to develop and publish your bot

Messaging partners

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CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides conversational commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide.&nbsp;CM.com provides a messaging platform for channels such as SMS, Over the Top (OTT), Viber, and voice channels, such as Voice API and SIP.&nbsp;CM.com aspires to let businesses use personalization at scale throughout their whole customer journey, together with a fully integrated payment setup.

CM.com is global leader in cloud software for conversational commerce

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Flomni is an omnichannel platform for automating communications and taking care of customer experience. We help build a convenient communication system in instant messengers, on the website and in mobile apps. We create professional solutions for medium and large businesses in the field of customer service, automation of HR processes and internal corporate support. The tools include AI bots, chatbots, chat-platform and communications via messengers.

AI & Chatbots + Omnichannel platform for customer service in messengers

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Messaggio is a cost-effective B2B supplier for promotional and transactional Business Messaging. Our scalable and developer-friendly traffic processing system enables customers to verify codes, authenticate users, and send any type of notifications to boost customer engagement at low cost using a progressive A2P delivery platform. We offer special prices for transactional services as well as for banks, B2B companies, and SMS providers.

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edna is a leading digital communication solutions provider who is revolutionizing the way organizations connect and converse with consumers. For more than 15 years we have been helping companies to use advanced communication technologies to orchestrate streamlined, programmatic communications over emerging digital channels. Our client base includes leading organizations in Banking, Insurance, Retail, FMCG, Air Travel, Telecom and Hospitality from across the globe.

Leading omnichannel communication provider

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Synermaxx offers customers a complete package of Information and Communications Technology (ICT) solutions across all industries including but not limited to manufacturing, retail, finance, healthcare, logistics, human resource, hotel, food, advertising and education. We are your "one-stop-shop" solutions company in the Philippines.

End-to-end integrated software, internet, mobile and hardware solutions

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LINK Mobility is Europe’s leading provider within mobile communications, specializing in messaging, digital services and intelligent data usage. We offer a wide range of innovative and scalable mobile services across multiple industries, creating valuable digital convergence between businesses and customers, platforms and users.

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

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Megamobile creates various types of bots, from the off-the-shelf solutions to customized applications. Brands can start with the instant responder for frequently asked questions, to product features, recommendations, schedulers, gamified engagement, promo with raffle and instant win, mCommerce and more. The bot comes with a customized Content Management System to allow brands to get the bot analytics to better understand their audience.

Customized bot development and analytics tools

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Chatbots.Studio help businesses acquire and serve customers in a cost effective way, leveraging Viber capabilities.&nbsp;We can help you to build a winning customer journey in Viber.

Push tailored offers to customers that opt in to receive your messages on Rakuten Viber

Identify new and existing audience segments to engage and address them customized offers

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Marketing

Ensure higher delivery and read rates for your transactional notifications compared to SMS or email

Reply in real-time to your bot subscriber requests with the information they need: purchase receipts, account setup change confirmations, bank balance statuses and more

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Transactional

Let them read news headlines, use banking services, book tickets, purchase products and more.

Provide 1-1 answers to customer queries and engage in direct dialogue

Provide your services to your customers directly on Rakuten Viber

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Customer care & sales

Separately or combined, achieve your potential

Choose the product for your needs

If you’re interested in launching your Business Messages channel, here’s what to do

Select one of our <a href="/en/messaging-partners">trusted messaging partners</a> who will walk you through how everything works

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01. CHOOSE PARTNER

Your chosen partner will work with you to set up your account on their interface, providing either a self-service platform or a dedicated API to connect to your own CRM system

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02. ACCOUNT SETUP

Once your customer consents to communications on Rakuten Viber, initiate the discussion

03. CHAT

Start with Business Messages

Rakuten Viber provides a platform for publishing your chatbot. You can create a chatbot yourself — just follow these three easy steps below.  Alternatively, speak with our Messaging Partners who can help you build your chatbot.

We will manually review the application and advise you on next steps, as well as answer any questions about other Viber for Business solutions that might fit your goals and work well with your chatbot

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Work directly with us

Our partners will help you apply for a chatbot, set it up for billing, and get it published fast. They’ll also offer their extensive expertise, counsel, and management

Work with an official Rakuten Viber partner

Start with a Chatbot

Different businesses have different needs, so we offer two integration options compatible with our three message types.